Frequently Asked Questions
What information do you need to start the research?
We will need some information from yourselves to help us start researching your ancestors. If possible the names of your parents and grandparents, where they may have lived and their dates of birth. It is not essential for us to have this much information but does help us with a starting point for your tree.
How far back can you go on my tree?
Some areas of research church records in some areas for example can go as far back as the 1500’s however it is not always available especially if records were destroyed or damaged. Most of our research will go back to at least the 1800’s.
What birth, marriage or death certificates will I receive?
Depending on the package taken will depend on the number of certificates that you receive. However if we hit a stumbling block and we need to purchase an additional certificate to help us progress further we will contact you to verify that is ok and there will be an additional charge. Any extra certificates we order will be included in your package. If decide later on that you would like another certificate we can order them for you at a fee.
What if you can’t find anything on my family tree?
We do carry out an initial research when your order is placed to see whether your tree is likely to incur any problems. If any problems do happen we will contact you and we will try to see if we can find any more information from yourself, if we still can’t find anything we will refund you the package amount however £30 will be kept for the research time we had put in.
When will I get my ancestors information?
Depending on the package you require all research when ordered will be given an estimated time scale on when you will receive your package. All work depending on the size should be returned to you within 6 weeks.
What information will I receive?
Whatever package you choose we will try to discover as much about your ancestors as we possibly can. From most records we are usually able to discover where your ancestors were born, married and died. What jobs they held at the times of marriage, census records, baptism or marriage of children etc. If an ancestor died in World War 1 or 2 and have a designated war grave abroad we might be able to get an official photograph of their grave which will be charged at a separate price.
What information will I receive if my ancestors lived in another country?
If you ancestors emigrated there is usually documentation of their travel and this will be shown in our reports. However once they are in another country they are not that easy to research. Some countries such as Australia, Canada and America are releasing more and more documents however sometimes it’s impossible to track them. We will have a look and see what we can get and discuss with you what we find.
We are currently unable to offer information for relatives that originated or moved to Ireland.
Can you find out burial information?
If possible we will try and locate where a specific person is buried however there may be fees involved from local cemeteries on exact location and for copies of burial records. If this happens we will contact you before proceeding.
How to pay for family tree research?
We accept PayPal, bank transfer and Cheques via the post. For cheques we will not start research until the cheque have been received and cleared.